McKittrick Associates is a business consulting firm that helps executives in technology and services companies build effective customer relationships. We differentiate our services from other customer-focused consulting firms in three specific ways:
We are business people seeking measurable improvement in results.
We address end-to-end processes.
We are expert in customer-focused technologies.
We believe that strengthening relationships with the right customers is the foundation for innovation, sales success, and support efficiency.
Our services include:
Customer and market analysis to aid in:
- Prioritizing investments in sales, service, and product development.
- Reinvigorating sales.
- Fostering customer advocates.
Evidence-based decision support to aid in:
- Repositioning product and service offerings.
- Improving customer service.
- Accelerating sales cycles.
Project leadership to aid in:
- Implementing new growth strategies
- Streamlining order to install.
- Delineating best practices.